Shipping policy
Shipping Policy
Thank you for shopping with URBANBOYS. We aim to provide a smooth and reliable shopping experience.
Order Processing
- Orders are typically processed within 1–3 business days.
- Orders are not processed or shipped on weekends or public holidays.
- During high-demand periods, processing times may be longer.
Shipping Time
Once your order has been shipped, estimated delivery times are:
- United State: 3–7 business days
- International orders: 7–20 business days
Delivery times are estimates and may vary depending on your location, shipping carrier, customs clearance, and other factors outside our control.
Shipping Costs
Shipping charges are displayed at checkout before you complete your purchase. Any applicable free-shipping offers will also be clearly shown on our website.
Order Tracking
Once your order is shipped, you will receive a shipping confirmation email with tracking information, when available.
Address Accuracy
Customers are responsible for providing a correct and complete shipping address. URBANBOYS is not responsible for delays or delivery issues caused by incorrect or incomplete addresses provided by the customer.
Delays, Lost or Damaged Packages
Shipping delays may occasionally occur due to weather, customs, carrier delays, or other circumstances beyond our control.
If your package arrives damaged or you believe it has been lost, please contact us as soon as possible so we can review the situation.
Customs and Import Duties
For international orders, customs duties, taxes, or other import charges may apply. These charges, where applicable, are the responsibility of the customer.
Order Changes and Cancellations
Please contact us as soon as possible if you need to change or cancel your order. Once an order has been processed or shipped, we may not be able to make changes or cancel it.
Contact Us
If you have any questions about your order or shipping, please contact us through our Contact Us page.
URBANBOYS reserves the right to update this Shipping Policy at any time.